Frequently asked questions

PixMedium is a UK photography platform that combines private client galleries, public portfolio profiles and QR-code event walls for guest photo uploads in a single subscription for professional photographers.

The three parts work together. Client galleries are private deliveries for a shoot, where your clients view, favourite and download their photographs. Your portfolio profile is a public page at pixmedium.com/your-handle showing the work you choose. Event walls let guests at a wedding or party scan a QR code and upload photographs from their phones — no app, no account.

Most services do one of those. Gallery platforms sell to photographers but have no guest event wall; QR event apps sell to couples and have no client galleries or portfolio. PixMedium is the combination, sold to the photographer.

Yes. The free plan includes 3 GB of storage and lets you create client galleries, event walls and a portfolio profile. No card is needed to sign up, and there is no trial that quietly turns into a subscription.

See pricing for what each plan adds.

Enter your email and we send a short sign-in code — there is no password to remember. You can also sign in with Google. If you tick “remember this device” the browser can skip the code for 90 days; it is off by default.

No. Clients open a link in their browser. Depending on how you set the gallery up they may enter a password or a code sent to their email, but there is nothing to install and no account to create.

An account and your finished photographs. Create a gallery, upload, choose whether downloads are on, then send the link. Nothing else is required — no domain, no plugin, no website.

Current versions of Chrome, Safari, Firefox and Edge, on desktop and mobile. Guest uploading at events is designed around phone browsers in particular, because that is what people have in their hand.

Yes. A gallery is reachable only through its own unguessable link, is never listed publicly, and is excluded from search engines. You can tighten it further with a password or by limiting access to specific client email addresses.

Three, and you can pick per gallery: open to anyone holding the link; protected by a password you share; or restricted to named client email addresses, where the client receives a one-time code to prove the address is theirs.

Your choice per gallery. With downloads on, a client can take a single photograph or the whole set as a zip. A proofing gallery and a final delivery gallery can behave completely differently.

Yes — favourites and star ratings. Selections are kept per client, so two people looking at the same wedding gallery keep their own picks and you see both.

Favourites can be sorted into named lists — one for the album, one for the parents, one for prints — and the same photograph can sit in more than one. You see which list every pick came from, so what comes back is a brief you can work from rather than an undifferentiated pile of hearts. Where you allow downloads, your client can take a single list as a zip on its own.

Yes. Your client can publish one of their favourite lists as a link — the album shortlist for a mother-in-law who is never going to sign in. It is on for new galleries, and you can switch it off for any gallery you would rather keep tight.

The link shows only the photographs on that list, never the rest of the gallery, and it is not indexed by search engines. You can see every link your client has published and withdraw any of them, and they all stop working the moment the gallery expires or is archived. Anyone opening a shared link can download from it only where the gallery already allows downloads.

Yes. Open any photograph and press play — the gallery advances on its own, fading from one to the next, with everything else dimmed to black. Touching the screen, using the arrow keys or pressing Escape stops it immediately.

You set the speed per gallery, between 2 and 30 seconds a photograph, and you can switch the slideshow off entirely. It is on by default.

By default, the order you took them in. PixMedium reads the capture time your camera writes into each file, so a wedding runs from the morning preparations to the last dance whether you uploaded the photographs in one go, in batches, or out of order.

You can order a gallery by filename or by upload order instead, or arrange it by hand — drag any photograph where you want it and the order saves as you drop it. Whichever you pick is what your client sees. Photographs carrying no capture date, such as scans or exports that stripped it, fall back to when they were uploaded.

Yes. The editor’s Design tab sets colours, heading typeface, title size and position, the cover image, and the grid itself — column count, spacing, corner radius, frames and shadows. Changes are drafted against a live preview and only go out when you apply them, so a client never catches a gallery mid-edit.

Yes. A delivered gallery can be locked from further editing, which is useful when a shoot is signed off and you want it left alone.

The link stops opening for your client. Expiry closes access — it does not delete anything, so the photographs stay in your account, and in your storage, until you remove them yourself. Expiry is per gallery, not a blanket rule.

Yes. A client who verifies their email address gets a single page listing every gallery you attached that address to. It is scoped to you alone — a client never sees another studio’s work, and an unverified visitor is shown nothing at all, so a forwarded link cannot reveal what exists.

You get a QR code and a short link. A guest points a phone camera at the code, the gallery opens in their browser, and they upload straight from their camera roll. No app, no account, no password passed around a room.

Because asking people to install something during a party loses most of them. A browser-based wall meets guests where they already are, which is the difference between a handful of uploads and a genuinely full gallery.

Yes. Uploads can be moderated and anything unwanted removed. Guests can also report a photo, which flags it for your attention.

Entirely up to you. When you create an event wall you can set an optional date for uploads to open and an optional date for them to close — leave both blank and guests can upload from the moment you create it, with no closing date at all. You can change either date later, or close uploads immediately from the gallery manager.

No. Once uploads close the photos stay exactly where they are, and the gallery keeps working for as long as you keep it. Nothing is deleted on a timer — you decide what to remove and when, and the only limit is the storage on your plan. (Free accounts left completely unused for a year are an exception: we email you twice before removing anything.)

That follows the same download setting as any other gallery, so you decide whether the wall is view-only or whether guests can keep copies.

Yes — they are different galleries with different rules. A common pattern is a guest wall running during the event, and a private client gallery for your finished work afterwards.

JPEG, PNG, WebP and AVIF. HEIC — the default on recent iPhones — is not supported yet; iOS usually converts to JPEG when sharing to a website, but if you are uploading your own work, export as JPEG first. RAW, TIFF, BMP and GIF are not supported.

Full size. Every upload — client galleries and event walls alike — keeps the file at its original resolution, and that is what downloads give you. What you see while browsing a gallery is a lighter web copy, so the page stays fast on a phone, but the full-size file is always the one you take away.

Because nothing is trimmed to fit, the only ceiling is the storage on your plan. See pricing.

Yes — the full-size file you uploaded is stored and is what a download gives you. But treat that as delivery, not backup: PixMedium is a presentation tool, not an archive. Keep your own master copies, and never let PixMedium be the only place a photograph exists.

By what is actually stored across all your galleries, including galleries that have expired or been archived. Deleting a gallery is what frees the space again.

Your photographs are stored in EU data centres. They are held in Cloudflare R2 under its European Union jurisdiction, meaning objects stay within the EU rather than being placed anywhere in the world. The website and database run on a server in Manchester, United Kingdom, and we are a UK business.

Photographs are kept in a private bucket and served only through short-lived signed links — never from a public, listable location. Full detail, including the position on international transfers, is in the privacy policy.

No. We do not use your photographs to train AI models, and we do not sell or license them to anyone. Our robots.txt also asks automated crawlers not to take content for AI training. Your work stays yours.

Never on your photographs. No plan — including the free one — puts a PixMedium mark on a photograph in a client gallery; the only mark one can carry is your own proofing watermark, which you switch on and off. There is a small PixMedium credit in the gallery footer, below your work — on Studio that credit is removed too, so the page carries your name only. Event photographs uploaded by guests carry a small corner badge on some plans; see pricing.

Access is limited to what is needed to run and support the service — for example investigating a fault you report, or acting on an abuse report. Photographs are not browsed casually and are not shared with third parties beyond the providers listed in the privacy policy.

Deleting removes the gallery and its photographs from the service. Copies can persist briefly in routine encrypted backups before those rotate out. If you need deletion confirmed for your own client, contact us and we will confirm in writing.

If you shoot for organisations that require a DPA or written confirmation of storage locations, email us and we will deal with it directly.

All plans are priced and charged in pounds sterling (GBP). You can subscribe from outside the United Kingdom — checkout shows your local currency where supported, and your bank converts at its own rate. Any tax that applies is included in the price shown, so the figure on pricing is the figure you pay.

Both, from the billing section of your dashboard. Switching plans takes effect immediately and is prorated. Cancelling stops the next payment and you keep your plan until the end of the period you have already paid for.

Nothing is deleted. A downgrade stops new uploads and new galleries once you are over the limit, but existing photographs stay exactly where they are, and every gallery you have already published keeps working.

No. You pay a monthly subscription and nothing else. We take no percentage of anything you charge your clients.

A receipt is emailed for each payment, and every invoice is available in the billing portal from your dashboard, where you can also update your card.